For this demo we called our Garden Rooms Mate - GRACE

You can call your Conversation Mate whatever you like - male or female - whichever is your preference.

• Will I need a chimney, flue or external flue system?

• Which fireplace will provide enough heat for my room?

• What size fireplace is right for my living space?

• What is the difference between electric, gas and wood-burning fireplaces?

• Can a fireplace be installed without an existing chimney?

• How energy efficient are the different types of fireplaces?

• Can I install a fireplace as part of a media wall?

• What maintenance and servicing does a fireplace require?

• How much should I expect to spend on a quality fireplace and installation?

Your Fireplace Mate helps visitors take the first step.

It can answer common questions and collect useful details about their project.

The details matter—but the main win is that a conversation gets started.

Felicity engages the visitor while their interest is fresh and gives your team a better opportunity to continue the enquiry before they drift away to a competitor.

Felicity isn’t here to replace your showroom team.

She helps more visitors begin a useful conversation, then hands the enquiry to your sales consultants to take forward.

How a Fireplace Mate Helps

More conversations started leads to more sales.

And you're following up with a more engaged enquiry.

They have similar questions going around in their head - but your business is closed.

They might send a message to request a call,

but if Felicity is on duty inviting them to ask a question they are more likely to start a conversation.

Another potential Fireplace customer scenario - a couple who both work a day job.

Many of your best customers are researching their Fireplace plans after dinner in the evening.

Felicity is trained to not attempt a 10 or 20 question marathon and lose the enquiry at message exchange 5.

Her role is to respond instantly - engage in a little Q & A - then capture the contact details and forward a summary to the sales team to follow-up.

Your Fireplace Mate: a bridge between the online world and the human consultant.

Source: Click here

Chatbots are poven to beat Contact Us forms

In 2026 people have become accustomed to an instant response world - your Fieplace Mate - whatever you call him or her - will tap into this expectation and more conversations will get underway.

Recent research published in the Journal of Business Research found that conversational chat experiences generated more and higher-quality leads than traditional landing pages in a B2B setting.

We believe the same principles

—helping people ask questions and receive immediate responses

—are equally valuable for homeowners researching major home improvement projects."

More Than Just an Enquiry Mate

Your Fireplace Mate helps more visitors begin a conversation around the clock—on your website, Facebook, Instagram and Google Business Profile, as well as through QR codes on your printed media.

Now consider a Founder Member position on a new up-and-coming platform Harrogate Ditrict Favourites, helping more local residents become familiar with your business before they even need you.

Together, they give you a stronger enquiry experience today—and the opportunity to build lasting recognition across the Harrogate District.

Harrogate District Favourites is being established around 12 carefully selected, non-competing Living & Lifestyle businesses.

Each category has one Founder Member.

Not ten.

Not five.

Just one.

For Fireplaces, there is a single exclusive position.

Once filled, it is unavailable while that membership remains active.

✅ Become the Go-To Fireplace supplier to the Harrogate District

12 non-competing Founder Categories

Bathrooms, Conservatories, E-Bikes, Fireplaces, Garden Rooms, Home Gyms, Hot Tubs, Kitchens, Media Walls, Mobility, Radiators, Solar Energy

The aim is simple: when someone in the Harrogate District starts thinking about a new Fireplace, your business is already recognised, trusted and front of mind.

Included with your position

• Exclusive Fireplace category placement

• Regular exposure across each four-week cycle

• Featured participation in Gift Voucher Giveaways

• First opportunity to secure the Fireplace position in future Favourites Zones

Founder Lifestyle & Living

Individual enquiries may come directly through your Fireplace Mate, but Founder Favourites is designed to deliver something bigger:

long-term recognition as the trusted, go-to company for your category within the Favourites Zone.

Your Exclusive Founder Favourite Position

Harrogate District Favourites will feature one Founder Favourite in each category.

By securing the Fireplace position, your business becomes the exclusive Fireplace provider promoted across the platform.

Your brand will appear repeatedly through category features, resident-facing content and regular Gift Voucher Giveaway campaigns—helping local people become familiar with your business before they are ready to buy.

Our Founder Lifestyle & Living Collection is limited to just 12 exclusive categories within each Favourites Zone, with only one business selected to represent each category.

Every four weeks, Lifestyle & Living takes centre stage during a dedicated Gift Voucher Giveaway Week.

Throughout the week, all 12 Founder Members receive additional exposure through the Favourites app, with six clickable Member tiles displayed on rotation.

As the audience grows, your business benefits from repeated visibility throughout the year, helping more local people become familiar with your name, products and services.

Looking beyond Harrogate District

Harrogate District Favourites is the first step.

Our long-term vision is to launch Favourites Zones throughout the UK, creating a network of local communities built around the same twelve-category model.

Examples include:

York • Chester • Lincoln • Norwich • Oxford • Cambridge • Winchester • Exeter • and many more.

Put Your Fireplace Business in Pole Position in the Harrogate District

In Formula One, pole position puts a driver at the front of the grid.

Your exclusive Founder Favourite position is designed to do something similar for your business.

Through regular exposure across Harrogate District Favourites, our goal is to help position you as the go-to Fireplace specialist in the area—so when local residents start thinking about a new Fireplace, your business is already front of mind.

As a Harrogate District Favourites Founder Member, you’ll have the first opportunity to secure the exclusive Fireplace position in each new Zone before it is offered publicly.

That could mean expanding into York, across Yorkshire or into selected locations throughout the UK—while maintaining the one exclusive Fireplace position in every Zone you choose to enter.

Your Fireplace Mate starts more conversations.

Your Founder Favourite position helps more local people remember your business.

Together, they're designed to help make you the go-to Fireplace specialist serving the Harrogate District.

The Investment

£200 per 4 week cycle.

One business.

One category.

One opportunity.

If you're interested the first step is to request a position and we will confirm availability.