PRIVACY POLICY

Favourites (VIP Draw & Alerts Service)
Operated by Biz Buzzio Digital Solutions LTD

Effective Date: 01 January 2026
Company Number: 15957244
Registered Office: Unit 3 - Hammerain House, Hookstone Avenue, Harrogate, HG2 8ER
Email: hello@bizbuzzio.com

1. Who We Are

Biz Buzzio Digital Solutions LTD (“we”, “us”, “our”) operates Favourites, a customer membership and promotions service that allows individuals to enter prize draws, receive SMS alerts, and engage with participating independent businesses.

We act as:

  • Data Controller for the Favourites platform and all member data collected

  • Data Processor where we provide systems or services on behalf of participating businesses

We are committed to complying with the UK GDPR and the Data Protection Act 2018.

2. What Data We Collect

A. VIP Members (Consumers)

When you join Favourites, we may collect:

  • Name (optional)

  • Mobile phone number

  • Email address (if provided)

  • Preferences (e.g. types of businesses or offers)

  • Communication preferences

  • Interaction data (e.g. link clicks, entries, responses)

This data is collected when you:

  • Enter a draw via a website, QR code, or form

  • Opt in to receive SMS alerts and updates

B. Participating Businesses

We may collect:

  • Business name

  • Contact name

  • Email address

  • Telephone number

  • Business address

  • Billing details

  • Communication history

3. How We Use Your Data

For VIP Members

We use your data to:

  • Notify you if you win a prize

  • Send SMS alerts about draws, offers, and updates

  • Provide occasional VIP communications relating to participating businesses

  • Improve the service through engagement insights

We do not send excessive or unrelated marketing. Communications are focused on relevant alerts, draws, and local business opportunities.

For Participating Businesses

We use data to:

  • Provide access to the Favourites platform

  • Manage accounts and billing

  • Deliver performance insights (e.g. engagement, entries)

  • Provide support and service communications

4. Lawful Basis for Processing

We process personal data under the following lawful bases:

  • Consent – for SMS and email communications

  • Contractual necessity – for delivering services to participating businesses

  • Legitimate interest – for improving the platform and communications

  • Legal obligation – for financial and regulatory compliance

You may withdraw consent at any time.

5. SMS Communications & Opt-In

By joining Favourites, you explicitly consent to receive:

  • Winner notifications

  • Draw updates and reminders

  • Occasional VIP alerts relating to participating businesses

You can opt out at any time by:

  • Replying STOP to any message

  • Contacting us directly

We maintain clear records of consent for compliance purposes.

6. Data Sharing & Third Parties

We may share data with trusted service providers to operate the Favourites platform, including:

  • SMS delivery providers

  • Email platforms

  • CRM and automation systems

  • Payment processors

We may also share relevant data with participating businesses where necessary (e.g. prize fulfilment or customer service).

All third parties are required to handle data securely and lawfully.

We do not sell personal data.

7. International Data Transfers

Some of our technology providers may store or process data outside the UK.

Where this occurs, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses (SCCs)

  • Secure cloud infrastructure

8. Data Retention

We retain:

  • Member data until you unsubscribe or request deletion

  • Business partner records for up to 6 years (legal/accounting purposes)

  • Engagement data only as long as necessary to deliver the service

9. Data Security

We implement appropriate security measures, including:

  • Secure, encrypted systems

  • Restricted access to authorised personnel

  • Authentication and password controls

While we take security seriously, no system can be guaranteed to be completely secure.

10. Your Rights (UK GDPR)

You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Withdraw consent at any time

  • Request data portability

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact: hello@bizbuzzio.com

11. Cookies & Tracking

If you interact with Favourites via a website, we may use:

  • Basic analytics tools

  • Tracking links (to measure engagement and referrals)

You can manage cookies via your browser settings.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available via our website.

13. Contact Us

If you have any questions about this Privacy Policy or your data:

Biz Buzzio Digital Solutions LTD
Email: hello@bizbuzzio.com

© 2026 Biz Buzzio Digital Solutions LTD. All rights reserved.